Walt Disney World

What Time Does Disney World Customer Service Open?

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Disney World is known for its magical experiences and world-class customer service. But what time does Disney World customer service open? How can you reach them? What types of inquiries can they assist with? In this comprehensive guide, we will answer all these questions to ensure you have all the necessary information at your fingertips.


Disney World Customer Service operates daily from 7:00 AM to 11:00 PM Eastern Time (ET). You can reach them at these hours seven days a week, including weekends and holidays, for any inquiries or assistance you may need.

Disney World Customer Service Operating Hours

Disney World Customer Service is available daily from 7:00 AM to 11:00 PM Eastern Time (ET). These hours are consistent seven days a week, regardless of weekends or holidays. This means that whether you’re planning your trip in advance or need immediate assistance during your visit, the Disney Customer Support team is ready to help.

Contacting Disney World Customer Service

There are several ways to contact Disney World customer service, depending on the type of assistance you need:

  1. General inquiries: Call (407) 939-2273.
  2. Resort hotel or package reservations: Call (407) 939-5277.
  3. Past Walt Disney World visit: If you have questions about a previous visit, call (407) 939-6104.
  4. Disability services: For assistance related to disability services, call (407) 560-2547.
  5. Annual Passholder support: Call (407) 939-7277.
  6. Direct hotel contact: To contact your Disney Resort hotel directly, call (407) 939-3476.

You can also send an email to Disney World customer service through their official website. Navigate to the ‘Help’ section and click on the ‘Contact Us’ option.

Types of Inquiries

Disney World customer service can assist with a broad range of inquiries. These include general assistance, non-reservation questions, new ticket questions and reservations, existing reservations, Disney Resort Hotel reservations, questions about a past visit, disability services, and missing theme tickets.

Expectations and Waiting Times

While Disney World customer service is renowned for its helpfulness, you may experience waiting times before receiving assistance. The typical wait time to speak with a Disney Cast Member can be about 30-40 minutes, but it can be longer during peak demand periods or when a major storm is impacting part of the country.

Email response times can be even longer, with some users reporting waiting several weeks to months for a reply. To increase the chances of a prompt response, it is recommended to call Disney Guest Services early in the morning or late in the evening when call volume is lowest, or to use live chat services.


Disney World’s customer service is committed to making your experience as magical and hassle-free as possible. Whether you’re planning your trip or need assistance during your visit, their dedicated team is ready to help. Remember, Disney World customer service is available daily from 7:00 AM to 11:00 PM ET. So, plan accordingly and enjoy your magical journey to the fullest!

Frequently Asked Questions

Can I contact Disney World customer service via social media?

Yes, you can reach out to Disney World customer service through their official Twitter handle, @WDWGuestService. They are quite responsive and can help address your concerns.

Are there any specific hours for disability services?

Disney World’s disability services are available during the same customer service hours, from 7:00 AM to 11:00 PM Eastern Time (ET).

Can I get assistance with the My Disney Experience app?

Yes, the Disney World customer service can assist with any issues or inquiries related to the My Disney Experience app. You can call the general inquiries number at (407) 939-2273.

Is there a live chat option for Disney World customer service?

Yes, Disney World offers a live chat option. You can access this by visiting the ‘Contact Us’ page on the Disney World website and clicking on the ‘Chat’ button.

Can I make dining reservations through Disney World customer service?

Yes, you can make dining reservations by contacting Disney World customer service at the general inquiries number, (407) 939-2273, or online through the Disney World website or the My Disney Experience app.

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