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Where Is Guest Relations at Magic Kingdom?

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Magic Kingdom, one of Walt Disney World Resort’s most iconic theme parks, offers a plethora of attractions, shows, dining options, and more. But for first-time visitors or even seasoned park-goers, navigating the park can be a bit overwhelming. That’s where Guest Relations comes in.


The primary Guest Relations location at Magic Kingdom is found in the lobby of City Hall on Main Street, U.S.A, just after you enter the park past the train station. There’s also an additional Guest Relations window just outside of the park, near the locker rental. They are open during normal park operating hours and provide a variety of services to assist guests.

Primary Guest Relations Location

The primary Guest Relations location at Magic Kingdom can be found in the lobby of City Hall on Main Street, U.S.A. As soon as you enter the park, past the train station, you’ll notice a large building on the left. That’s City Hall, where you’ll find friendly, knowledgeable Cast Members ready to assist you.

Additional Guest Relations Location

In addition to the main location inside the park, there’s another Guest Relations window located just outside of the park, on the right-hand side near the locker rental. This can be particularly helpful for addressing any issues or questions before you enter the park or after you leave.

Operating Hours

Guest Relations is open during the normal operating hours for the park. These hours may vary, so it’s always a good idea to check the Magic Kingdom park hours on the Walt Disney World Resort website or the My Disney Experience mobile app for the most current information.

Services Offered

Guest Relations provides a wide range of services to enhance your visit. These include:

  • Guide Maps: Available in multiple languages to help you navigate the park.
  • Lost Children Assistance: If a child gets separated from their party, Guest Relations can help reunite them.
  • Foreign Currency Exchange: For international guests, currency exchange services are available.
  • Celebrations: Planning a special occasion? Guest Relations can help make it memorable.
  • MagicBands, FastPass+, and My Disney Experience Assistance: Have questions or issues? Guest Relations can help.
  • Cast Member Compliments: Had a great experience with a Cast Member? Let Guest Relations know!
  • Dining Reservations: Need help making a dining reservation? Guest Relations can assist.
  • Lost & Found: Misplaced something during your visit? Guest Relations can help locate lost items.
  • Ticket Information: Have questions about tickets? Guest Relations has the answers.
  • Accessibility Information: For guests with disabilities, Guest Relations provides information on available services and accommodations.

Accessibility Services

Guest Relations is committed to making every guest’s experience magical. They offer a variety of services for guests with disabilities, such as the Disability Access Service (DAS) for guests who are unable to wait in a traditional queue environment. They also provide detailed guides on accessibility, Assistive Listening, Sign Language interpretation, and TTY phones for guests with hearing disabilities.

Lost Items

If you lose an item while at Magic Kingdom, head straight to Guest Relations. They can help with same-day lost items. If it has been more than a day since you lost your item, you can fill out an online lost item report, and the lost and found team will update you within 48 hours.

Language Services

Guest Relations Cast Members speak multiple languages, including English, Spanish, French, Portuguese, German, and Japanese. If a staff member who speaks your language isn’t immediately available, translators are usually on call to help.

In conclusion, Guest Relations at Magic Kingdom is a valuable resource for guests. Whether you need help navigating the park, have lost an item, or have accessibility needs, Guest Relations is there to assist. So, don’t hesitate to stop by City Hall or the park entrance window during your visit!

Frequently Asked Questions

Is the Guest Relations at Magic Kingdom open during Extra Magic Hours?

Yes, Guest Relations at Magic Kingdom is open during Extra Magic Hours. They operate during the normal park hours, including any extended hours.

Can I make FastPass+ selections at Guest Relations?

Yes, you can make FastPass+ selections at Guest Relations. They offer assistance with MagicBands, FastPass+, and the My Disney Experience app.

Can Guest Relations assist with hotel reservations?

No, Guest Relations at Magic Kingdom primarily assists with in-park services and questions. For hotel reservations, it’s best to contact your hotel directly or the Disney Reservation Center.

Can I purchase park tickets at Guest Relations?

Yes, you can purchase park tickets at Guest Relations. They can provide information and assistance with ticket purchases.

What should I do if I lose an item on a ride?

If you lose an item on a ride, you should go to Guest Relations. They can assist with same-day lost items. If it’s been more than a day, you can fill out an online lost item report.

Does Guest Relations provide wheelchairs or strollers?

Guest Relations offers information about where to rent wheelchairs or strollers, but they do not directly provide these items. Rentals are typically available near the park entrance.

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